Outsourced HR Services

Professional HR support when you need it, without hiring a full-time HR manager. Our experienced Sydney-based team handles recruitment, onboarding, policy creation, performance frameworks, and people systems on demand.

Whether you need end-to-end hiring support or a full HR function built from the ground up, we deliver practical solutions through flexible monthly retainers or project-based pricing. Pairs with our finance services for complete back-office coverage from one team.

View Our Services
Two people shaking hands over a desk with a small potted cactus and takeout coffee cups. One person wears a light sweater, and natural light filters through a window.
Why Scale Suite

Professional HR support without the HR manager salary.

Gray icon of a presentation with a rising chart
On-demand HR expertise, not 40 hours a week

Get professional HR support without committing to a full-time salary. Recruitment, onboarding, policies, performance frameworks, and people systems, handled when you need them. HR needs come in waves: busy during hiring or workplace issues, quiet during stable periods. Our model means you pay for expertise when it matters, not 40 idle hours weekly.

Gray icon of a trophy
Policies and systems built once for your business, used forever

Access professional HR expertise to build the foundations your growing team needs. Policy creation, performance management frameworks, onboarding systems - set up once, used forever. Our team builds the HR infrastructure your growing business needs, without the trial and error of figuring it out yourself, and customises this specifically for your business.

Gray icon of a medal
One team for finance and HR

Most of our HR clients already use our finance services. Combine both and you get complete back-office coverage from one team: bookkeeping, cashflow, BAS, payroll, recruitment, policies, and people systems. One relationship, one communication channel, one partner that understands your whole business. Maximum efficiency and business continuity.

WE ARE A TRUSTED PARTNER OF:
employment hero gold tier partner

Employment Hero
Gold Partner
google workspace partner


Google Workspace
Member
bamboo HR certified partner


BambooHR
Partner
Three people collaborating in an office setting. One person in glasses is gesturing with a pen, engaged in discussion with a seated colleague. Another person is focused on a laptop, listening attentively. They are in a well-lit room.

What we offer

Recruitment & Talent Acquisition Services

Recruitment takes time you don't have: writing job descriptions, screening hundreds of CVs, coordinating interviews, and chasing references. We handle the end-to-end process or specific pieces depending on your needs, so you focus on interviewing the right shortlist rather than building it.

Already using a recruitment agency? We can manage that relationship for you too, handling briefings, pipeline tracking, and feedback coordination so you're not the bottleneck.

No 15-20% agency fees on direct hires, just practical recruitment support through monthly retainers or project-based pricing.

Hiring strategy and workforce planning
Job description preparation and role scoping
CV screening, shortlisting, and candidate pipeline tracking
Interview question design and panel support
Reference checking and candidate selection
Offer letter preparation and onboarding coordination

Employee engagement & Retention Programs

Turnover is expensive: recruitment costs, lost productivity, and team disruption add up fast. We help you identify what's actually driving dissatisfaction through quarterly pulse surveys with written analysis and recommended actions, not a generic annual survey that sits in a drawer. Then we build practical retention strategies that address the real issues.

We also handle the operational people management that keeps things running: leave coordination, employee records, policy maintenance, and compliance documentation through Employment Hero.

Quarterly employee engagement surveys with analysis and action plans
Employee records and leave management (Employment Hero)
HR policy creation, maintenance, and compliance reviews
Benefits review and remuneration benchmarking
Team recognition programs and engagement initiatives

Performance management Systems

Most SMEs either have no performance framework at all, or one that nobody follows. We design practical review cycles, development plans, and incentive structures that managers actually use, then help you run them.

That means bi-annual or quarterly reviews with written summaries comparing output and engagement against prior periods, clear KPIs by role, and a structured process for identifying who's performing, who needs support, and where to invest in your team.

Performance review cycle design and facilitation
Organisational structure and role clarity review
KPI frameworks and performance tracking
Incentive and compensation structure review

Workspace management

Messy file structures, no shared calendars, five different tools nobody fully uses. We set up your digital workspace properly: Google Workspace configuration, document management systems, project management tools, and internal knowledge bases.

We also handle onboarding and offboarding administration, ensuring new starters have access to everything on day one and departing staff are exited cleanly with proper documentation. Everything built once, used forever.

Document management and internal knowledge base setup
Google Workspace configuration (Gmail, Drive, Calendars, and more)
Onboarding and offboarding process design and administration
Project management and productivity tools setup and best practice recommendations
How It Works

Get started in 4 simple steps

Step 1
Book a free call or complete the form below

Our experts will discuss with you your business, HR pain points and services we can offer

Step 2
Get your free proposal

We will take your desired services and send you a business proposal and pricing options for free

Step 3
Onboarding

We will schedule a kick off meeting, give access to our online communication and project management tools

Step 4
Takeover

We will straight away take over so you can get time back to run your business the way you want!

Contact us

Get Your Free Cost Comparison

Considering hiring finance staff?

We'll show you the full cost of an internal hire vs our embedded team, and exactly how much you'd save.

We'll reply within 24 hours to book your free 30-minute call.

No lock-in contracts and 30-day money-back guarantee.

Prefer to book directly?
Schedule your free 30-minute call here

Thank you for your interest!
Your submission has been received. Our team will get back to you within 1-2 business days.
Oops! Something went wrong while submitting the form.
 group of people sitting around a table reviewing various graphs and charts. One person holds a printed bar chart, and a calculator lies on top of the papers. A coffee cup is in the background.

Frequently Asked Questions (FAQ)

Should I Hire an HR Manager or use scale Suite

Most businesses under 50 employees don't need a full-time HR manager, which typically costs $80k-$105k total annually including super based on Sydney rates. HR needs come in waves, busy during recruitment or workplace issues, quiet during stable periods. Paying for 40 hours every week when you only need 5-10 hours doesn't make financial sense.

Scale Suite provides on-demand professional HR support. You get expert help when you need it without salaries, leave, super, or idle time overhead. Pay only for the projects and support you use through monthly retainers or project-based fees. Our flexible model means you typically invest $8k-$15k annually for professional HR services versus $80k-$105k for an internal HR manager.

As you scale past 50 employees with complex people management needs requiring constant attention, hiring internally might make sense. Until then, we're the more cost-effective solution delivering better expertise through experienced professionals without employment commitment or coverage gaps.

What HR services does Scale Suite offer?

Our comprehensive HR services provide people management solutions through monthly retainers or project-based fees for growing businesses. We offer strategic recruitment and talent acquisition including job description creation, advertising across multiple channels, CV screening and shortlisting, interview preparation and coordination, reference checking, and structured onboarding programs.

We provide employment documentation including offer letter preparation. Our performance management services include system design, framework development, review cycle implementation, and KPI definition. We support employee engagement through surveys, culture assessments, retention strategy development, and benefits benchmarking.

We also provide training program design, team structure reviews, remuneration benchmarking, and workforce planning. All services are tailored for Australian businesses with focus on practical implementation that supports goals and improves team effectiveness. Delivered through monthly retainers or project-based arrangements so you only pay for the support you actually need.

Can you handle payroll for businesses of any size?

Absolutely, we manage payroll for growing businesses through our finance team's operational capabilities. Our scalable systems handle weekly, fortnightly, or monthly pay runs, superannuation contributions and reporting, leave management including annual leave, personal leave, and long service leave accruals. Also PAYG withholding and reporting, and Single Touch Payroll reporting to the ATO.

We work across all Australian states and territories, understanding state-specific variations. Whether you have 10 employees or 50, we ensure accurate, timely processing. We use Employment Hero and Xero Payroll depending on complexity, both providing cloud-based access with employee self-service portals.

Our team handles new employee onboarding including TFN declarations and superannuation choice forms, termination processing including final pays and leave entitlement calculations, and payroll reporting for management visibility over labour costs.

Do you provide HR support for startups with no existing HR systems?

We specialise in building HR infrastructure from the ground up for startups and growing businesses. We'll help establish employment practices and employee onboarding processes. We create essential policies and procedures including leave policies, code of conduct, performance review frameworks, and workplace basics.

We develop scalable processes that grow seamlessly, avoiding rebuilds as you expand from 5 to 50 employees. Our startup-friendly approach ensures professional HR support without the $80k+ HR manager commitment through monthly retainers or project-based fees. As needs evolve, our services scale with you with no recruitment risk or employment commitment.

Can you help with recruitment and hiring?

Yes, our comprehensive recruitment services handle the end-to-end process or specific pieces depending on your needs. We provide position description development aligned with requirements and market standards, candidate sourcing and advertising across platforms including Seek, LinkedIn, and Indeed. Also CV screening and shortlisting, interview question preparation, interview coordination, thorough reference checking, and structured onboarding programs.

We focus on finding candidates with the right skills who align with your culture and values, helping build strong, cohesive teams. This gives you professional recruitment support without a full-time recruiter or HR manager, and without paying 15-20% agency fees on salaries.

You only pay through monthly retainers or project-based fees when hiring, typically $1,500-$3,000 per position depending on complexity. Compared to $10k-$20k for traditional agencies placing mid-level positions. You stay involved in final selection while we handle time-consuming screening and coordination.

Do you provide employee training and development programs?

We design and deliver customised training programs covering employee development, performance management, and technical skills specific to your needs. Our programs improve engagement, boost productivity, and support business objectives rather than using generic content. We deliver training virtually through video platforms for remote or distributed teams, or through blended approaches combining self-paced modules with live sessions.

Topics include onboarding programs for new employees, performance review training for managers, leadership development for emerging leaders, technical skills for your industry or systems, and soft skills including communication and teamwork. We identify skill gaps through assessments and feedback, then develop programs with practical application and clear outcomes that translate to improved performance.

Training programs are delivered through monthly retainers or project-based fees depending on scope and delivery method.

What makes your HR approach different from other providers?

We combine strategic HR thinking with practical, hands-on implementation delivered through monthly retainers or project-based fees. Rather than reactive problem-solving, we help build comprehensive people strategies that support business goals, improve engagement, and create competitive advantage through your workforce. We don't just give advice and walk away, we implement systems, train your team, and ensure solutions stick.

You get senior HR expertise on-demand through experienced professionals without overhead of internal salaries, super, leave, or idle time during quiet periods. Our approach is proactive and strategic, focused on measurable outcomes like improved retention, faster hiring, and better performance. At a fraction of the cost of an HR manager.

We work through flexible monthly arrangements so you invest in initiatives when needed, such as recruitment campaigns or system implementation, rather than paying for 40 hours every week regardless of workload.

Why should businesses outsource HR to Scale Suite?

Outsourcing HR to our flexible model reduces administrative burden while ensuring expert handling of people management tasks without full-time staff overhead. It's particularly cost-effective for small to medium businesses that need professional support but can't justify a $80k-$105k full-time HR manager total cost based on Sydney rates.

Our typical client invests $8k-$15k annually through monthly retainers or project-based fees for services including recruitment support, policy development, and system implementation. Compared to $80k-$105k total annual cost for an internal hire.

Our proactive approach through experienced professionals prevents costly problems and improves employee retention through proper performance management and engagement strategies. We support smooth operations through clear policies and efficient systems. We function as your extended HR team when needed, delivering expertise at a fraction of in-house costs.

With flexibility to scale up during busy recruitment periods or down during quiet times without employment commitments or severance costs.

How can Scale Suite improve employee engagement and retention?

Through comprehensive people management initiatives delivered via monthly retainers or project-based fees, we identify and address engagement gaps before they lead to costly turnover. We implement performance management systems with clear expectations and regular feedback cycles, conduct performance reviews with meaningful development conversations. Also deliver targeted training addressing skill gaps and career development, conduct remuneration reviews and benchmarking for competitive compensation, and perform culture assessments identifying specific issues.

We provide tools for gathering feedback through surveys and discussions, then develop action plans addressing concerns. Our approach includes clear career pathways so employees see growth opportunities, recognition programs reinforcing desired behaviours and achievements, and structured onboarding ensuring new employees integrate successfully.

Our clients consistently report higher satisfaction and lower turnover after implementing these strategies. We use structured feedback processes and analysis to continuously refine retention and improve workplace culture. Investing only when needed through our flexible monthly arrangements for better outcomes at lower total cost.

"A collage of five people in circular frames: a woman smiling by a blue door, a young man in an apron, a man in a shirt near shelves, a woman with long hair in an office, and a man in profile view."

Book your free 30-minute strategy call now

Schedule My Call